Expert Services | Customer Service

We own over 160 years of industry and process expertise, with valuable insights on both the technical knowledge as well as the latest market know-how: Whether you are struggling to choose the right direction or finding new opportunities – we are here to guide you. Expert services create a solid foundation for a sustainable decision making to steer your company towards its short and long term goals – directly one on one or via our Remote Support.

With our assessment and consulting services, your business objectives and challenges are taken into consideration while we assess your plant performance covering all areas of importance. A thorough analysis of current condition, performance and configuration of a production plant allows us to identify and quantify improvement opportunities of your existing installations and processes as well as your new productions.

A tailor made roadmap typically benefits from our innovative process technology leveraged by digital and traditional services combined into a service agreement with jointly agreed targets ranging from capturing opportunities of low hanging fruits to long term performance improvement agreements. Efficient implementation is ensured by our global organization present in more than 140 countries.

Make use of our 31 application centers to provide you access to and trials with latest equipment and process technology. Together with you, we perform the validation of your latest production.

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Your benefits

Benefit from the latest technology and value chain understanding

Add more insight into your business operations

Our digital services provide tools to monitor, analyze, benchmark and optimize your production plant operations at anytime, anywhere, locally or remotely.

Improved and sustained performance

We are committed to support you in the fast implementation of improvements and the improved performance is sustained or even further improved when packed up with our long term service and performance agreements.