One after another came forward, sticking their colored post-it to the wall, some with small drawings and others with only text. The keywords: Drawer principle for maintenance, fall protection, accessibility for cleaning. The scene is reminiscent of group projects at university. But the stakeholders are experienced supply chain managers, sales staff and service technicians, and the occasion is a “design thinking” workshop for developing the new Fusion die-casting solution that was presented to the market in June. Few of them have ever designed such a machine, but still their task is essential to the project. “If we were only a group of developers, we would be inclined to see the topic from a very technical perspective,” says Christoph Ziltener, who supervises the development of the Fusion as Project Manager.
This is why he and his team sought help right from the start, from Bühler employees from other units and geographic regions as well as from customers, suppliers and academic partners. Every perspective counts. The goal was for the Fusion to become the most user-friendly, safest, most attractive and, above all most efficient die-casting machine, so external input was just as important as internal.