Another factor that provides stability for the company is the reliable after-care service provided by Bühler’s sales agent in Ethiopia, Sol-Pro Engineering & Trade PLC. “It is a very good relationship,” Yalew says. “I have been with CPWE for 15 years and Sol-Pro Engineering has always provided us with quality customer service when we need it. Particularly when it comes to spare parts, we put in a request and receive them very quickly.”
Indeed, as an integral cog in Ethiopia’s coffee export market, a quick turnaround is not something that CPWE can compromise on and fortunately with Bühler, they don’t have to.
Solomon Belachew, Manager at Sol-Pro Engineering and Sales Manager for Bühler products says, “We supply efficient machinery that is reliable and stable with a complete solution in coffee processing, from bean to cup.
“It makes us extremely proud to say that CPWE’s Bühler machinery-powered plant continues to lead the market in high-quality coffee processing.
“What is so great about our relationship with CPWE is that they are very proactive. They always approach us directly to discuss our latest solutions. This is the result of a strong bond based on trust and nurtured for three decades, with many more years to come.”