Serving our customers
What is service? It is an age-old idea founded on the notion of helping others and caring for their needs. In manufacturing, it starts with supporting customers when things go wrong. That is just the beginning. Bühler is transforming its service offering to go broader and deeper, creating true partnerships with customers to help them achieve their goals over the long term.
Janet Anderson & Lukas Naef, January 2023
Installing your equipment
We provide complete machine installation for your equipment. Call us 24/7 to get your job done. We are on duty day and night. We train our 680 service engineers worldwide to handle your equipment and processes with 15 days of training for each engineer every year. Our highly skilled and trained staff worldwide are committed to delivering the highest quality of service as fast as possible.
Experts working for you
We have over 160 years of industry and process expertise, with valuable insights on both the technical and the latest market know-how. Whether you are struggling to choose the right direction or looking for new opportunities, we are here to guide you. Expert services create a solid foundation for sustainable decision-making to steer your company toward its short- and long-term goals – directly one to one or via our Remote Support.
Maintaining your equipment
Prolong the life of your machine, increase uptime, ensure consistent output and help reduce operating costs. We differentiate between three basic types of maintenance approaches: reactive, preventive, and predictive. To find the best service solutions for your installed asset’s uptime improvements, considering all dependencies, we will jointly develop the concept to address your challenges and targets.
Upgrading your equipment
Give your plant a second lease of life with a retrofit service or extend the lifetime of your machine with a factory revision. Do not miss the opportunity to increase the productivity of your production lines. We offer several upgrade kits for complete overhauls of your equipment, adding up to 10 years to your machine’s lifetime.
Knowledge for you
Your people play a key role in the performance and quality of your production. Our experts help develop competencies and boost your business. With over 160 years of engineering expertise, we share our deep knowledge in various classroom and on-site trainings, so that your staff better understand the plants and processes in order to drive the best outcome and maintain efficiency and safety. Learn from our research and analysis solutions to keep up in a competitive market and find new opportunities by evaluating and analyzing your individual challenges.
Hardware you need
In the event of a breakdown, you need the necessary spare parts as fast as possible – we ensure you have high-quality parts, wherever and whenever needed. That is why we run stock centers worldwide, so you can get quick access to spare and wear parts around the world. Simply place an order online 24/7 on myBühler, our convenient customer portal.