Customer care

Remote Guidance for wafer and biscuit equipment

Real-time issue analysis and problem solving with smart glasses

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Customer care

Remote Guidance for wafer and biscuit equipment

Real-time issue analysis and problem solving with smart glasses

React quickly and help save time and costs

Covers all brands of machinery

The power of support anywhere, anytime

Technical issues must be resolved as quickly as possible to avoid production loss. Technical staff can use smart glasses to be guided remotely by specialists. In a short amount of time without any travel costs, troubleshooting gets a new dimension.

Remote Guidance in numbers

1-2 hours
Typical duration of issue analysis
1 year
free support when you buy a new machine

Remote guidance is based on augmented reality technology. Our smart glasses can immediately connect your technician to our service personnel.

Our experts directly connect to your technicians via the internet, regardless of the distance.

The direct connection between our service expert and your technical personnel via smart glasses allows us to see what you see.

With remote guidance, our technicians can avoid traveling to your site to analyze the technical issue. This keeps costs low.

In many cases, our experts can show your technician which tool they need to use to fix the problem.

Your benefits

Increase your productivity

Increased machine availability

Reduce unexpected downtimes with real time issue solving and boost your productivity.

Quickly identify issues

Our expert sees through your technician’s eyes. They can help fix the problem immediately and identify the most suitable specialist to be sent.

Save time

Analyze issues within a short amount of time. Quickly find out where the problem lies and take additional steps if necessary.

How it works

The machine experiences a failure and the clock starts ticking to keep production losses as low as possible.

Your technicians must react fast. They use the smart glasses to call our customer service. One of our specialist responds to guide them.

On their screen our specialist sees what your technician sees. They get an overview of the situation.

Our specialist analyses the issue and can give your technician specific help.

Either our specialist helps your technician resolve the issue or they identify the problem and send a suitable expert to your site as soon as possible.

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How can we help?


Gupfenstrasse 5
Uzwil
9240
Switzerland