Customer care

Remote support – expert help to repair your plant

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Customer care

Remote support – expert help to repair your plant

When your plant automation breaks down, you need to repair it quickly. But the challenge is knowing how. Now you can work with our expert engineers, 24/7, over the internet. We work together in real time. Show us the problem, even using smart glasses, and we can repair it or guide you through what to do. You can also give us access to your system. 

We have 500 remote support engineers worldwide, all highly trained, each of them attending 15 days of training every year.

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Your benefits

Making our expertise work for you

Reduce downtime

Our skilled experts work 24/7 to help keep your plant operating and increase uptime.

Reliable and fast troubleshooting

Our engineers are trained to find quick but sustainable solutions.

Share our experience

Each time we work together, we are also training your team, helping establish the skills in your plant.

Our remote support services

Repair your automation systems with our expert engineers

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How can we help?


Gupfenstrasse 5
Uzwil
9240
Switzerland