Expert Services

Secure your operation 24/7 with Remote Support

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Expert Services

Secure your operation 24/7 with Remote Support

Bühler is your solution partner anywhere, anytime. Remote Care adds the possibility to service you in times of unprecedented break-downs, increasing uptime and securing operation 24/7. In this rapidly changing world, we are here to support you remotely, round-the-clock, to meet your business needs without the need to travel to your site. Along with continued high-quality support, together we partner to additionally save on travel time, costs and CO2 emissions. We have 500 remote support engineers worldwide, all highly trained, each of them attending 15 days of training every year.

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Your benefits

Making our expertise work for you

Reduce downtime

Our skilled experts work 24/7 to help keep your plant operating and increase the uptime.

Reliable and fast troubleshooting

Our engineers are trained to find quick but sustainable solutions.

On-job knowledge sharing

Each time we work together, we are also sharing knowledge to your team, helping establish the skills in your plant.

Remote Care Packages

Watch our Remote Care video to find out more

Customer testimonials

Today`s cancer diagnostics and COVID19 tests are made through optical filters. Delta, a key supplier based in Denmark is a pioneer in the optical filter industry since the 1970s. Quality being the highest priority, especially in the medical field, Delta relies on Bühler as their trusted partner to keep their machines running 24/7. With preventive maintenance, downtime is kept to a minimum and planned thoroughly beforehand and Delta profits from having the right consumables on site at the right time. When spare parts are needed, they easily find and order them through the customer portal myBühler. Augmented reality glasses provide Delta with fast remote support close to them whenever they need support or an expert opinion.

Poul Svensgaard, CEO, Delta Optical Thin Film

Les Moulins de la Concorde is the only flour milling company in Mauritius and provides flour to 1.2 million people. Throughout the 30 years of partnership with Bühler, many projects have been realized: Automation upgrades and connecting their plants to the Bühler Insights platform, as well as regular trainings of staff and management have helped increase reliability, availability and uptime. A transparent overview from yield management system all the way through to overall equipment effectiveness helps secure uninterrupted production.

Julien Audibert, General Manager - LMLC

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