Bühler 24/7 Hotline

Bühler is here to support you remotely, around the clock, so you can meet your business needs while maintaining high performance and reliability.  Our customer support is now operating within our Customer Operations Center (COPC). This change is designed to support you faster and more efficiently, giving you access to highly qualified Bühler specialists through multiple contact channels.

One dedicated team to guide you through every step
24/7 remote support to keep your operations running smoothly
Direct access to highly qualified Bühler specialists via multiple channels

How to reach us

Remote Technical Support (COPC – all remote support)

US & Canada: +1 833 964 9900
Mexico: +52 800 333 2672
Central America & Caribbean: +52 722 262 0557
Email: copc.Americas@buhlergroup.com
Customers with a RemoteCare agreement can create and track support tickets directly in myBühler.

Click here to sign in or request access:

To speed up the support process, prepare the following information before calling the Hotline:

Company name and address
Your name, phone number and email-address
Machine serial number or control system number / if not available: machine type
Problem description, when was the time it happened, what was already tried to resolve?
Prepare remote access with the available tools / internet connection.

*The Bühler Hotline is primarily designed for handling emergencies.

To order parts or schedule a service technician visit

Phone (business hours): +1 763 847 9900
Phone (after hours): +1 612 889 7735
New quotes and order requests: partssales.nam@buhlergroup.com
Existing order follow-up (with 3131 order number): partsfulfill.nam@buhlergroup.com

After-hours information: for revenue impacting breakdowns or production stopped situations requiring a part. Customer billed after hours cost.

With the COPC setup, you now have two flexible options for technical support:

Pay-per-incident support (no contract required)

Call us whenever you need help and receive support for a service fee.

RemoteCare contract – full support and savings

24/7 remote support, higher uptime, and predictable costs
Reduced travel time, costs, and CO₂ emissions
Instant access to experts in emergencies to secure your operation around the clock

For the best possible service with highest priority, we recommend Remote Care

Our remote support agreement with fixed annual subscription fee.

try Bühler Services Agreement with Remote Care

Bühler is your solution partner anywhere, anytime. RemoteCare adds the possibility to service you in times of unprecedented break-downs, increasing uptime and securing operation 24/7.

Bühler 24/7 Hotline