Joaquim Borzani, our representative in Brazil, explains that the company’s global maintenance and support network is specifically set-up to support manufacturers like Stanley Black & Decker. “In the case of technical assistance, we can get a technician here within 24 hours and we can provide parts in 48 hours, from our stock in Joinville, so we can get the cell back into operation fast.”
From Mr. Bortolozzo’s point of view, it’s the reassurance of expertise on tap that he appreciates: “I can give them a call and we will have spare parts, training, answers and troubleshooting, quickly and easily,” he says.