Annual Report 2021

Customer service

Sharing knowledge digitally

Bühler opened the African Milling School (AMS) in Nairobi, Kenya, to train professionals from the region for the region and to reduce dependence on foreign specialists. It’s based on the Swiss vocational system, with a strong emphasis on hands-on training in its school mill and laboratory with a bakery. When the Covid-19 pandemic forced the school to close in March 2020, the team quickly established e-learnings which apprentices could access on their smartphones back in their home countries while boarders were closed. Due to the increased demand for virtual training, the AMS launched a pilot training with TechnoServe on food fortification. This training is open to quality control managers, millers, and other professionals in the nutrition sector, and drew huge interest in the entire region across Africa and the Middle East. Today, training courses take place on site again in accordance with local Covid-19 measures, and the vital in-person training is in high demand. Online training, however, is here to stay and will continue to accelerate AMS’ impact to build up expert knowledge in the region. You can learn more about the African Milling School and its offerings at https://www.africanmillingschool.com. 

  

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Customer service

myBühler customer portal

myBühler is Bühler’s official customer portal. It was established in 2016 to offer Bühler’s customers a digital overview of all their assets and to provide them easy access to our digital services and our e-Commerce platform. myBühler is ISO-27001 certified and free for all Bühler customers. It’s available in over 130 countries worldwide and in eight languages. In 2021, every third spare part order was placed online via myBühler. The user friendliness is the guiding principle of the myBühler platform, and it is continuously enhanced with new features. Since last year, Bühle’s customers can identify their required spare parts directly by taking a photo – thanks to the automated image recognition software. 
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Our application centers

Turning innovation into application

Bühler’s Application & Training Centers are unique in many respects. They are spread all over the world to respond to local tastes and market needs. Customers benefit from technologists and experts who accompany them in developing and testing new recipes and products from the idea to the trial runs.
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Mill E3 in action

How granular data is revolutionizing milling

Years in the planning, the first Mill E3 is now a reality providing vast quantities of digital data on the milling process that is set to transform milling practices globally. 
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